Effective Date: July 2026
We want you to be completely satisfied with your experience at Fakhar e Malboos. Please review our guidelines for returning or exchanging items purchased from fakharemalboos.com.
You may request an exchange or return for eligible ready-to-wear items within 7 days of delivery under the following conditions:
The garment is unworn, unwashed, unaltered, and in its original condition.
All original product tags, packaging, and accessories remain attached.
Proof of purchase (Order ID or confirmation receipt) is provided.
Custom Sizing: Due to the personalized nature of tailor-made attire, custom garments are not eligible for standard returns or size exchanges.
Fitting Adjustments: If your custom piece requires minor alterations upon arrival, please contact our support team within 7 days of receiving your package. We will guide you on adjustment options or assist in resolving fitting concerns.
If your order arrives damaged, flawed, or incorrect:
Contact our support team within 48 hours of delivery.
Provide your Order ID along with clear photo or video evidence of the issue.
Once verified, we will arrange for a replacement or exchange at no additional shipping cost to you.
Customer Responsibility: Customers are responsible for the courier charges incurred when returning non-defective ready-to-wear items for a size exchange or store credit.
Brand Responsibility: Fakhar e Malboos will bear all courier costs if the return or exchange is due to a defective item or dispatch error on our part.
To start a return or exchange process, please contact our customer care team:
Email: fakharemalboos@gmail.com
Phone / WhatsApp: +92 320 4026403
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT
